The ace96 FAQ: Real Answers, No Runaround

Every entry here comes from a real question submitted through our live chat or account support line. We've grouped them by topic — payments, account access, withdrawals, and eligibility — so you can move through them quickly. If you use PayPal, the deposit flow is straightforward: you link your PayPal account in the cashier, enter the amount, and confirm. Venmo works the

same way from your Venmo balance. Play+ prepaid cards are loaded separately and used like a debit card at the cashier. For account access questions, the answer usually starts with checking the email address you registered with and confirming your identity verification step is complete. If you're in Philadelphia or Chicago and you can access our platform under your state's law, these

answers apply directly to your account. Where something falls outside this FAQ, our support team picks it up from there.